Cancellation policy
The right of cancellation applies exclusively to consumers in accordance with § 13 BGB. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of cancellation, you must inform us, the
RHEINWALT GmbH
Grubenhof 5
67433 Neustadt
Neustadt, Germany
Email: lufthansa@rheinwalt.eu
Phone +49 (0)6321 - 390090,
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we will immediately return to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
To RHEINWALT GmbH, Grubenhof 5, 67433 Neustadt, Email: lufthansa@rheinwalt.eu:
I/we ( *) hereby cancel the contract concluded by me/us ( *) for the purchase of the following goods ( *)/the provision of the following service ( *)
Ordered on ( *)/received on ( *)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date(s)
__________
( *) Delete as appropriate.
End of the cancellation policy
